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Know why people choose Freshdesk over Zendesk

  • CRITERIA
  • Overall Rating
  • Meets Requirements
  • Ease of Use
  • Ease of Setup
  • Ease of Admin
  • Quality of Support
  • Ease of Doing Business
  • Product Direction (%)
  • 4.5
  • 8.7
  • 9.1
  • 8.9
  • 9.0
  • 8.8
  • 8.8
  • 9.3
  • 4.2
  • 8.6
  • 8.7
  • 8.4
  • 8.4
  • 8.5
  • 8.5
  • 8.2

*Data obtained from various review sites and marketplaces

Freshdesk is intuitive, it’s easy to customize to make it fit in your company’s branding and the out-of-the-box functionality it develops is really unparalleled. It makes my life a lot easier.

More reasons to choose Freshdesk

  • Reporting

    Get insights about your helpdesk performance, and identify the biggest clogs in your support process.

  • Collaboration

    Work together, with the right person to help you resolve your support tickets faster and more efficiently.

  • Occasional Agents

    Need an extra set of hands to help you out during peak season? Bring them on board as occasional agents.

150,000+ Happy Customers

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