A Career With Purpose

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You will be joining a small but mighty Services team responsible for the full cycle of our customer’s journey. We are looking for an expert relationship builder with a proven track record of helping clients adopt a product and grow their business. As part of the Services team of Strategist and Customer Support managers, you will be responsible for developing and helping our customers implement their initial onboarding Community Strategy as well as ensuring the success of our customer’s Network and Members. You will be the trusted advisers providing guidance on our product and mapping it to a customer’s outcomes.

What you will do (with support from the Services Team):

• Within the Mobilize Strategy Framework, work with Mobilize Customers to develop and help them implement a Community Strategy
• Grow and maintain relationships to drive product adoption and specific customer outcomes.
• Compile and deliver actionable customer insights to the marketing, sales, product, and services teams. 
• Drive customer delight by coaching Network/Community best practices, ensuring implementations are on track, and delivering a launch plan.
• Work with customers to understand organizational priorities, set goals, and ensure that they are successful and engaged with Mobilize throughout their customer journey.
• Work closely with the Product team to gather feedback and feature recommendations from our top customers.

What you bring:

• Someone who constantly thinks strategically about the bigger picture and can clearly articulate and develop success plans to meet customer outcomes
• A desire to be part of a team and collaborate
• Superior communication skills, both written and verbal
• Able to prioritize and manage multiple accounts seamlessly
• True love for problem-solving and flexibility, the ability to wear many hats
• Deeply committed to customer satisfaction and unequivocally customer-centric
• Someone who gets the job done

What we require:

• 5+ years of experience building and executing community engagement strategies and customer success or account management
• A proven track record of meeting and exceeding quotas
• A willingness to identify opportunities for experimentation, growth, and optimization at every stage of the customer lifecycle
• You are highly analytical and have deep experimentation experience, with a track record of executing A/B tests, optimizing campaigns, translating data into insights, and clearly communicating those insights back to key stakeholders. 
• Outstanding communication and interpersonal skills to navigate complex challenges by aligning multiple stakeholders on a common goal.
• Bachelor’s Degree
• SaaS experience 

What we prefer:

• Experience using Project Management software
• Project Management skills
• Salesforce experience 
• Zendesk experience 
• SSO experience 
• API/Integration experience

Why Work at Mobilize?

Mobilize is quickly transitioning from a startup to a recognized player in the community space. 

We offer an exceptional benefits package including health, dental and vision, 401k savings, flexible vacation, competitive salaries, stock options, and more. 

To apply, please email us at [email protected] with Director of Customer Success as the subject and tell us why you would be a great fit.

Disclaimer for Recruitment Agencies

Mobilize does not accept unsolicited CVs from recruiters or employment agencies. Mobilize will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Mobilize explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Mobilize.

Apply Here

You will be joining a small but mighty Services team responsible for the full cycle of our customer’s journey. We are looking for an expert relationship builder with a proven track record of helping clients adopt a product and grow their business. As part of the Services team of Strategist and Customer Support managers, you will be responsible for ensuring the success of our customer’s Network and Members and expanding Revenue for existing accounts. Customer Success Managers are the trusted advisers on how to use our product and map it to a customer’s outcomes.

What you will do (with support from the Services Team):

• Maintain relationships to drive product adoption and specific customer outcomes.
• Grow Revenue and Expansion in existing accounts
• Compile and deliver actionable customer insights to the marketing, sales, product, and services teams. 
• Drive customer delight post-sale by coaching Network/Community best practices, ensuring operations efficiency, overseeing issue resolution and improving retention.
• Work with customers to understand organizational priorities, set goals, and ensure that they are successful and engaged with Mobilize throughout their customer journey.
• Work closely with the Product team to gather feedback and feature recommendations from our top customers.

What you bring:

• Someone who constantly thinks strategically about the bigger picture and can clearly articulate and develop success plans to meet customer outcomes
• A self-starter who wants a challenge
• A desire to be part of a team and collaborate
• Superior communication skills, both written and verbal
• Able to prioritize and manage multiple accounts seamlessly
• True love for problem-solving and flexibility, the ability to wear many hats
• Deeply committed to customer satisfaction and unequivocally customer-centric
• Someone who gets the job done
•  

What we require:

• 3+ years of experience and success in customer success management or account management
• A proven track record of meeting and exceeding quotas
• Bachelor’s Degree
• SaaS experience           

What we prefer:

• Experience as a Community Manager or Strategist
• Project Management skills
• Salesforce experience 

Why Work at Mobilize?

Mobilize is quickly transitioning from a startup to a recognized player in the community space. 

We offer an exceptional benefits package including health, dental and vision, 401k savings, flexible vacation, competitive salaries, stock options, and more. 

Disclaimer for Recruitment Agencies

Mobilize does not accept unsolicited CVs from recruiters or employment agencies. Mobilize will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Mobilize explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Mobilize.