First impressions are the base to getting a member started on their commitment curve in a positive way. Absorbing the member into the community, with a good member onboarding plan, is one of the most important tasks and the first step to creating belonging. Though in order to achieve the community we set out to create, we would need to use...... a lot of different tools. 😱 Which can get very overwhelming and sometimes mean that we miss some members early on in the process.
Each and every community member is a world of their own, therefore we should focus on the people that are a part of it. Each member has their way of interacting and communicating, a reason that drives them to take part, and we should take all of that into consideration should we want to build a thriving community.
But here comes the crunch. In order to create an engaging onboarding journey for our members, we need SOOOO many tools! Facebook, excel, forms, chat, WhatsApp, event calendar, events, email blast, email, Gmail, messenger, meetup... I can go on forever. Plus ask yourself this,
There is an answer ladies and gentlemen!!!
I’m going to show you how to create an onboarding journey that lets you keep your data and automate some of the process, while still using the channels you have today.. Or not ;)
Let’s use my community as an example:
But why complicate things when you can visualize:
What's your onboarding plan?